Coronovirus update

Yeovil Court Hotel Covid 19 update and info from 26th December 2020

THE hotel will be open in line with Government regulations. We are currently placed in Tier 3 of the government grading system. 

PLEASE NOTE THAT WE ARE UNABLE TO ACCOMODATE ANY GUESTS STAYING FOR LEISURE PURPOSES. RESERVATIONS ARE TAKEN FOR PEOPLE REQUIRING ACCOMODATION RELATING TO WORK OR EMERGENCY SITUATIONS ONLY. UNLESS YOUR TRAVEL IS URGENT PLEASE DO NOT ATTEND THE HOTEL....

 In order to help control the virus we ask that anyone who has suffered any symptoms similar to the coronavirus, or resides in a household where someone has shown such symptom, does not attend the hotel. We appreciate the inconvenience this may cause, but it essential for the well being of our staff and all our customers that risks are reduced as much as possible.

If you have been asked to self isolate, then likewise we ask that you do not attend the hotel. Overseas guests arriving from countries where 14 days isolation is mandatory MUST under all circumstances provide evidence of their date of arrival in the UK. Anyone found not to be complying with their 14 day quarantine will be refused access to the hotel.

To keep us all safe we would ask for your help on all government guidance, observing social distancing at all times and sanitize your hands each time you enter the building (numerous sanitizing point will be in operation). Whilst we appreciate customers are here to relax and feel comfortable, our staff and guests welfare and safety overrides all considerations. We ask that you comply with all government guidance, and we reserve the right to ask anyone failing to do so, to leave the premises immediately. We will not tolerate anyone not observing the rules. Whether you agree with them, or you don't, the rules are in place to ensure we are all kept safe, and as a responsible employer and hotel, we insist all guests follow the rules at all times without argument or question.

Staff will be regularly sanitizing communal areas during the day

Check in and Check out:

Check in and checkout time will remain the same:

Check in is available from 1pm, check out 11am. Please allow extra time during busy periods.

Reception will be manned between 6am and 11pm only, late check-ins available by prior arrangements.

During your stay please keep your room key and only return to reception on departure.

Contactless payments are preferable and where possible invoices will be emailed on departure.

Masks are now mandatory in all areas where the public may be present. Guests are asked to wear masks at all times apart from when in the bar or restaurant. This does include all corridors and reception.

Housekeeping:

Please be assured all areas of hotel are fully sanitized according to government guidance.

There will be no daily housekeeping service for booking of 6 or less consecutive nights, staff will not be entering your room during your stay, therefore should you require anything please contact reception.

Should you require additional items such as pillows, tea, coffee etc please ring reception from your room and the items will be brought to you. 

Restaurant:

In line with government policy the restaurant will be closed until further notice. We are able to offer a restricted menu for people urgently requiring food. Please speak to reception to book a meal if you require.

Cutlery and plates are available for guests who may order take away meals. Please ask reception for these. We would ask that all guests return the borrowed items back to reception as soon as possible. If this isn't possible please leave them outside your room door where a member of staff will collect them

Food purchased from outside sources may not be eaten in any area other than in the room you are booked in.  

The bar will be closed, however drinks may only be purchased to consume in your room.

Guests are asked NOT to enter any other rooms barring the room they are booked in, at any time.

Any guests who do not comply with government guidelines will be asked to leave the hotel.

Yeovil Court Hotel