corona virus update and info

Yeovil Court Hotel Covid 19 update and info from 1st October 2020

Please find below useful information’s regarding our current opening hours and safety measures put into place for yours and our staff safety.

In order to help control the virus we ask that anyone who has suffered any symptoms similar to the coronavirus, or resides in a household where someone has shown such symptom, does not attend the hotel. We appreciate the inconvenience this may cause, but it essential for the well being of our staff and all our customers that risks are reduced as much as possible.

If you have been asked to self isolate, then likewise we ask that you do not attend the hotel. Overseas guests arriving from countries where 14 days isolation is mandatory MUST under all circumstances provide evidence of their date of arrival in the UK. Anyone found not to be complying with their 14 day quarantine will be refused access to the hotel.

To keep us all safe we would ask for your help on all government guidance, observing social distancing at all times and sanitize your hands each time you enter the building (numerous sanitizing point will be in operation). Whilst we appreciate customers are here to relax and feel comfortable, our staff and guests welfare and safety overrides all considerations. We ask that you comply with all government guidance, and we reserve the right to ask anyone failing to do so, to leave the premises immediately. We will not tolerate anyone not observing the rules. Whether you agree with them, or you don't, the rules are in place to ensure we are all kept safe, and as a responsible employer and hotel, we insist all guests follow the rules at all times without argument or question.

Staff will be regularly sanitizing communal areas during the day

Check in and Check out:

Check in and checkout time will remain the same:

Check in is available from 1pm, check out 11am. Please allow extra time during busy periods.

Reception will be manned between 6am and 11pm only, late check-ins available by prior arrangements.

During your stay please keep your room key and only return to reception on departure.

Contactless payments are preferable and where possible invoices will be emailed on departure.

Masks are now mandatory in all areas where the public may be present. Guests are asked to wear masks at all times apart from when in the bar or restaurant. This does include all corridors and reception.

Housekeeping:

Please be assured all areas of hotel are fully sanitized according to government guidance.

There will be no daily housekeeping service for booking of 6 or less consecutive nights, staff will not be entering your room during your stay, therefore should you require anything please contact reception.

Restaurant:

We will be serving breakfast (7am to 9.30 am Mon Fri - 8am till 10am Sat and Sunday) and dinner (6pm to 9pm)

1 way system will be in operation to enter and leave restaurant, please follow signs.

We kindly ask you to book and pre order your meals, if required, daily.

We will be working on a book only basis so your meal will be ready at your agreed time and you will be able to choose where to eat (restaurant, bar, lounge, garden or room)

We can only take 1 booking every 10 minutes to avoid congestion.

Restaurant tables have been spaced out and tables will only accommodate 2 guests, this is to follow government guidance.

Guests are asked not to share a table with people from different rooms, if sitting indoors, unless distance can be maintained. 

Please note, that customers are not permitted to go to the bar for drinks. We would ask that all customers take a seat and one of our staff will attend to you. Due to government guidance no drinks may be served at the bar itself.

All bookings are placed on a first come, first serve basis. Please understand that the time you wish may already have been filled and you will be asked to choose the next available free slot. Please do not just leave your forms at reception without checking that the time you wish your breakfast for has not already been taken.

Thank you for your cooperation and understanding.

Yeovil Court Hotel